Starting today, AWS Service Management Connector for ServiceNow (version 4.7.5) enables customers to streamline the display of AWS Service Catalog portfolios and products by Account and Region in ServiceNow Service Portal. This feature enables ServiceNow Service Portal end users to identify and drill-down to the appropriate AWS Service Catalog product if they have access to shared portfolios from multiple accounts and regions. Previously the drilldown feature was restricted to only portfolio names. This version also includes additional filter navigator modules for open incidents in AWS Systems Manager Incident Manager integration and displays timeline events as comments on the AWS incident in user-readable format. The AWS Support integration now introduces an optional configuration to create the support cases in an intermediate table for customers who want to leverage custom business workflows for managing support cases. The AWS Service Management Connector supports latest ServiceNow releases for Tokyo(T), San Diego(S) and Rome (R).
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