Amazon Connect Voice ID now enables customers to maintain multiple fraudster watchlists for their Voice ID domains, with each watchlist supporting up to 500 fraudsters. Previously one Voice ID domain only supported one fraudster watchlist for known fraudster detection. With the availability of multiple watchlists, customers can configure which fraudster watchlist within their Voice ID domain is to be used for a specific contact in the Amazon Connect Contact Flow. Voice ID APIs allow customers to specify which watchlist a fraudster will be associated with when registering fraudsters, as well as manage individual fraudsters within watchlists.
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