AWS GovCloud (US) customers now have their technical support cases routed to US-based, US-citizen cloud support engineers by default with no opt-in or special request required. This enhancement ensures that 24/7 technical support across both AWS GovCloud (US-East) and AWS GovCloud (US-West) Regions is handled exclusively by full-time AWS employees who are US citizens on US soil, trained to maintain ITAR compliance and meet other applicable AWS GovCloud (US) requirements.

With this update, AWS GovCloud (US) customers benefit from cloud support engineers with the permissions and tools to work directly within their regulated environments, enabling faster diagnosis and resolution of technical issues. Support is available around the clock through the AWS GovCloud (US) Console, API access for automated workflows, click-to-call for urgent issues, and live chat for quick questions.

To learn more about AWS GovCloud (US), visit the product page and user guide; to learn more about the AWS GovCloud (US). For a deeper dive into this launch, read the full blog post.