Amazon Connect Customer now supports tag-based access control for custom metrics, so you can govern which users and roles can view, create, or modify each custom metric.

As more teams across your organization adopt custom metrics, they end up editing the same shared library. Without controls, one person can change a metric that other teams count on. The usual fix is to give only a handful of people permissions to custom metrics, but that shuts out every other team that wants to start using them.  

Now you can tag each metric, then use those tags to set access: a team gets full control of their own metrics, view-only access to another team’s, and no visibility into the metrics you restrict. Search follows the same access rules, so people only see the metrics they’re allowed to view or manage.